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Frequently Asked Questions

Self Catering

Self Catering holidays Discover Parks

What facilities can I use during my stay?

You have free use of the facilities at your park and you’re welcome to use the amenities at our other parks too. Golf and fishing may incur a small extra charge depending upon the park or accommodation you choose.

Is Wi-Fi available?

Our rural corner of Herefordshire means the Wi-Fi at Pearl Lake and Arrow Bank can be quirky. It’s fine for checking emails and social media, but downloads and streaming may be slow.

Are all homes pet-friendly?

Some of our homes are pet-free, but we can’t guarantee they’ve never hosted pets (e.g., guide dogs).

Is there a charge for bringing dogs?

£25 per dog per stay (up to 2 dogs in a pet-friendly property). Please include your dogs at the time of booking if you require pet-friendly accommodation.

Can I arrive early or check out late?

Let us know in advance, and we’ll do our best to accommodate you.

What time is check-out?

Check-out is by 10am.

What time is check-in?

Check-in is from 3pm.

Cottages

Luxury Cottages Discover Parks

What facilities are included in my stay?

You have free use of all the facilities on your chosen park. You’re also welcome to use the amenities at our other parks. Please note: fishing may incur a small extra charge.

Is the upstairs bedroom suitable for guests with mobility issues?

No, the upstairs bedroom is not suitable for those with mobility issues due to very steep “galley” stairs and low headroom.

Is Keepers pet-friendly?

Keepers is designated as pet-free; however, we cannot guarantee it has never hosted pets (e.g., guide dogs).

Are dogs allowed?

Yes, we allow up to 2 dogs in pet-friendly properties. There is a charge of £25 per dog per stay. Please include your dogs at the time of booking if you require pet-friendly accommodation.

Can I arrive early or check out late?

Early arrivals and late check-outs may be possible—please let us know in advance, and we’ll do our best to accommodate you.

What are the check-in and check-out times?

Check-in is from 3pm, and check-out is by 10am.

Touring

Arrow bank Discover Parks Camping and Touring

How is the TV reception?

Our fully serviced pitches include amplified TV signal connections. Non-serviced pitches may experience weak TV reception. Note that roadside trees may impact satellite TV reception at Pearl Lake.

Is there road noise at Pearl Lake?

Most of the park is quiet, but some road noise is heard on the touring pitches. For a quieter experience, try Arrow Bank or Rockbridge Park.

What facilities can I use during my stay?

You have free us of the facilities on your park and you’re welcome to use the amenities at our other parks too, but an extra daily charge is payable for golf and fishing.

Is Wi-Fi available?

Yes! Though our rural corner of Herefordshire means the Wi-Fi at Pearl Lake and Arrow Bank can be quirky. It’s fine for checking emails and social media, but downloads and streaming may be slow.

Can I bring my dog?

Yes! We welcome up to 2 dogs per pet-friendly pitch. A small fee applies, which varies by park.

Can I arrive early or leave late?

We’ll do our best to accommodate early arrivals or late check-outs—just let us know in advance.

When do I need to check out?

Please check out by 11am on your day of departure.

What time can I check in?

Check-in is available from 12pm onwards.

Camping

Is Wi-Fi available?

Yes, but please note that due to our rural location, Wi-Fi at Pearl Lake and Arrow Bank is best suited for checking emails and social media. Downloads and streaming may be slower.

What facilities can I use during my stay?

You have free us of the facilities on your park and you’re welcome to use the amenities at our other parks too. An extra daily charge is payable for golf and fishing.

Can I bring my dog?

Yes! We welcome up to 2 dogs per pet-friendly pitch. A small fee applies, which varies by park.

Can I arrive early or leave late?

We’ll do our best to accommodate early arrivals or late check-outs—just let us know in advance.

When do I need to check out?

Please check out by 11am on your day of departure.

What time can I check in?

Check-in is available from 12pm onwards.

Holiday Home Ownership

Discover Parks Ownerships

How much does it cost to run a holiday home?

When planning your holiday home budget, it’s important to look beyond the purchase price and consider ongoing costs. We’d be happy to talk you through the different annual costs, but typically, they include:

  • Site Fees – Also known as pitch fees, this is the rent you pay for your holiday home’s place on the park. It covers park facilities, maintenance, staff, security, and utility connections. How much the lodge or caravan site fees cost depends on factors such as the park’s size, location, facilities, season length, and the size and setting of your individual pitch.
  • Insurance – Most parks require owners to have their own insurance for static caravans or lodges to cover against fire, flood, theft, and public liability. At Discover Parks, we’ve arranged a competitive group insurance policy*, but you’re free to choose your own insurer as long as the cover meets park requirements.
  • Electricity & Gas – Some parks charge based on average park consumption. At Discover, gas and electricity are metered and billed twice a year, so you only pay for what you use.
  • Rates, Water & Drainage – While you won’t pay council tax for your holiday home, parks are required to pay business rates to the local council. You’ll be asked to contribute to this annual fee, along with the costs for the park’s water and sewerage services.
  • Maintenance & Servicing – Holiday homes require some regular upkeep. While you might handle most of this yourself, you may prefer extra help from the park. For example, we offer a full winterisation package, cleaning, and safety checks.
  • TV – If you already have a TV licence for your main residence and no one will be watching or streaming live TV while you’re on the park, you shouldn’t need an additional licence as long as you complete a ‘Non-simultaneous Use Declaration Form.’ Be sure to check the TV Licensing website for the latest information and conditions.
  • Internet – Depending on local infrastructure, some parks offer Wi-Fi. At Discover, you have free access to the main parkwide Wi-Fi for light browsing. If you need more data for streaming or downloads, we recommend using a private Wi-Fi dongle in your caravan or, if available, having a dedicated line installed.
  • Finance – At Discover Parks, we offer finance on all our static caravans and lodges. This means you could own a holiday home from under £250 per month. You can also borrow up to £20,000 with an interest rate as low as 4.9% on a brand new holiday home. Our Ownership Team can explain how it works. e: ownership@discoverparks.co.uk.

*Discover Parks Ltd is an Appointed Representative of Bspoke Lifestyle Ltd and is authorised and regulated by the Financial Conduct Authority, FRN number 413858. Compass Insurance is a trading name of Bspoke Lifestyle Ltd, registered in England and Wales under Company Number: 11429456 at Registered address: 7 Pullman Court, Great Western Road, Gloucester GL1 3ND. Bspoke Lifestyle Ltd is authorised and regulated by the Financial Conduct Authority, FRN Number: 820727.

Are holiday parks pet-friendly?

A park might be listed as dog-friendly, but does it have everything your pet needs—like trails from the doorstep, spaces to run, and facilities just for them?

At Discover Parks, all our parks have on-site walks, open fields, and woodland trails to explore, plus secure off-lead areas where they can run free. We have dog wash rooms with warm showers and hairdryers, and the Lakeside Bar & Bistro is dog-friendly, as are many nearby pubs and cafés. So your four-legged explorer can have the full holiday experience too!

Which holiday homes are good for children?

If you have children or grandchildren, think about how they’ll spend their time. Are there places to explore, activities nearby, or open spaces where they can play?

Do local amenities and attractions matter when buying a holiday home?

How important are local amenities to you? Do you need a pub, grocer, petrol station, or restaurant? Do you want direct access to walking and cycling routes? What attractions are near the park, and can you see yourself enjoying them throughout the seasons and over the years?

At Discover Parks, all our locations are near village amenities and have country trails from the door. We’re close to historic locations like Hereford and Ludlow, National Trust properties, the Shropshire Hills AONB, and the Brecon Beacons National Park, plus many castles, market towns, and galleries. Variety like this is important to keep your visits feeling fresh.

Where is the best place to buy a static caravan or lodge?

If the location doesn’t suit your lifestyle, you may not visit as often as you’d planned or enjoy it as much as you’d hoped. If the park is only a couple of hours away, spontaneous short breaks and weekend trips are much easier. If you prefer longer stays, travel distance may matter less.

Which holiday park should I choose?

Some people love the buzz of entertainment; others just want the sound of birdsong.

At Discover Parks, every park sits by the water and is a haven for nature lovers—but each has its own vibe. Pearl Lake brings the entertainment, with golf, fishing, adventure play, a restaurant, and a bar. Arrow Bank is a prime spot for those who love fishing and village life, while Rockbridge is about fresh air, beautiful views, and amazing dark skies.

So, consider what matters most to you and your family and what will bring you the greatest joy.

Residential

Do you pay stamp duty on a park home?

The good news is that there’s no stamp duty when you buy a park home!

Can you live in a park home?

Yes, park homes are designed for permanent living. But like any home, park homes require regular upkeep.

How much does it cost to insure a park home?

You’ll need specialist insurance cover for your park home. These policies usually offer new-for-old replacement, including delivery, siting, and site clearance. Many also include legal expenses cover, which can be a valuable extra. Make sure your sums insured reflect the full cost of replacing your home and contents as new.

What are the running costs of a park home?

At Rockbridge, water rates are paid quarterly and electricity is metered, paid quarterly and based on useage. Gas is LPG and provided direct from the supplier.

How much are pitch fees for park homes?

For park homes, you pay ground rent to help cover the upkeep of shared spaces and facilities. The rent depends on the size of the property and is generally paid monthly.

Do you pay council tax on a park home?

At Rockbridge Residential Park, residents pay either Council Tax Band A or B depending on the size and age of the property. If you live alone, you may be eligible for a single person discount. You can check this with the local council.

How easy is it to sell a park home?

Since changes to the Mobile Homes Act in 2013, you can now sell your park home on the open market without needing approval from the park owner. However, you’re required by law to pay the park a commission of up to 10% of the sale price.

For more information, visit: www.gov.uk/park-mobile-homes.

Should I get a survey of my park home?

If you’re buying a pre-owned home, a survey is a smart move. A specialist park home surveyor can give you a detailed condition report, which is especially helpful if you’re new to this kind of property. Companies like Blue Chip Park Homes Ltd offer independent surveys across the UK.

What guarantees do I get with a new park home?

New homes usually come with a 12-month manufacturer’s warranty, and many also include a 10-year structural guarantee for added peace of mind.

Do I need a contract for a park home?

Yes. If you’re buying a park home, the Mobile Homes Act 1983 requires you to sign a Written Agreement with the park owner. This outlines your rights and responsibilities, along with the park’s obligations. If you’re buying directly from the park, they must give you this agreement at least 28 days before the sale (unless you agree otherwise).

Are park homes good for pets?

If you’re moving with a dog (or planning to get one), check that the park is not only pet-friendly (we are!) but also pet-welcoming.

At Rockbridge, there’s an enclosed dog exercise area on our adjacent holiday park and a dog wash room with dryer!

Are parks homes good for children?

If you have children or grandchildren, consider how they’ll spend their time. Are there places to explore or activities nearby? Does the park offer open spaces where they can play?

At Rockbridge Residential Park we welcome visiting grandchildren and there’s plenty of rural activities to keep them busy – long walks, river fishing and a leisure centre in nearby Presteigne.

Do local amenities matter when buying a park home?

Even in peaceful spots, it’s reassuring to have essentials close by – like a village shop, a good pub, or a nearby GP. You may also want easy access to public transport, such as a bus route or train station.

Rockbridge can tick yes to all the above – and more!

Which residential park should I choose?

Moving to a park home is a big step, and choosing a location you’ll enjoy in all seasons is key. Some people like to stay close to their original home patch, while others see it as a chance to try somewhere new.

Think about how easy it’ll be for friends and family to visit. What does the surrounding area offer – country walks, shops, public transport, healthcare, or hobbies you enjoy?

What is a park home?

Park homes are modern, purpose-built homes designed for year-round residential living, located on dedicated residential parks like Rockbridge. They’re often used by people over the age of 50 who are looking for an alternative to specialised retirement housing.

Unlike static caravans or lodges, a park home is a permanent residence, built by specialist manufacturers, offering more space, comfort, and features than its holiday counterparts.