Our Guarantee To You
We recognise that we are all living in unprecedented and uncertain times, but one thing we are sure of is that everyone needs something to look forward to. Our Coronavirus Book with Confidence Guarantee means you can book your holiday at Discover Parks safe in the knowledge that you are covered if the Coronavirus Pandemic interrupts your plans.
What is covered?
Our "Book with Confidence Guarantee" is free of charge, you don't need to do anything.
I need to claim against the guarantee, what do I do?
All you need to do is get in touch with us at any point within the guarantee change window which is between 28 days and 3 days prior to arrival and you can:
1. Transfer your holiday free of charge - subject to availability
2. If you don't know your new dates, we can transfer your deposit / money into a holding account to be redeemed against a future holiday, again free of charge
3. Cancel your booking and receive a full no quibble refund
Just get in touch with the park where your booking has been made or email us at any point within the guarantee change window - which is between 28 days and 3 days prior to arrival - and our team will be delighted to help you.