Coronavirus Guarantee

Our Guarantee To You

We recognise that we are all living in unprecedented and uncertain times, but one thing we are sure of is that everyone needs something to look forward to. Our Coronavirus Book with Confidence Guarantee means you can book your holiday at Discover Parks safe in the knowledge that you are covered if the Coronavirus Pandemic interrupts your plans. 

Our guarantee is free for all bookings in 2020 and 2021.

BOOK NOW # where life feels safe

Arrow Bank Pearl lake Rockbridge

What is covered?

Our "Book with Confidence Guarantee" is free of charge and automatically applies to all existing and new bookings for 2020 and 2021, you don't need to do anything. 

You are covered

In relation to the Coronavirus outbreak your booking is covered for the following:

1. The park is closed

2. UK Government restrictions on travel

3. You are unable to travel due to sickness or isolation

4. You consider it unsafe to come on holiday

 

# where life feels safe

I need to claim against the guarantee, what do I do?

All you need to do is get in touch with us at any point within the guarantee change window which is between 28 days and 3 days prior to arrival and you can:

1. Transfer your holiday to new dates in 2020 or 2021, free of charge 

2. If you don't know your new dates, we can transfer your deposit / money into a holding account to be redeemed against a future holiday, again free of charge

3. Cancel your booking and receive a full no quibble refund

Just get in touch with the park where your booking has been made or email us at any point within the guarantee change window - which is between 28 days and 3 days prior to arrival - and our team will be delighted to help you.

BOOK NOW # where life feels safe

Arrow Bank Pearl lake Rockbridge