Coronavirus Updates at Discover Parks


WE ARE OPEN*

*with social distance restrictions in place

BOOK WITH CONFIDENCE # where life feels safe

Our Coronavirus Guarantee

Arrow Bank Pearl lake Rockbridge


30.09.20

Latest Government guidelines from the BHHPA and how they affect the parks and visitors directly:

Face coverings need to be worn in indoor public areas, even by staff who are behind a screen.

It is compulsory for hospitality staff to wear a face covering in areas that are open to the public and where they come or are likely to come within close contact of a member of the public.

Businesses are also subject to legal obligations to protect their staff ... This includes taking appropriate steps to provide a safe working environment, which may include providing face coverings where appropriate, alongside other mitigation such as Perspex screens to separate workers from the public.’

A visor does not count as a face covering since ‘a face covering is something which safely covers the nose and mouth’ and ‘must securely fit round the side of the face’.

As to the requirement on business to remind customers to wear face coverings in indoor settings, you are asked to ‘promote compliance through signage and other appropriate means’.

Rather than simply refuse entry to someone not wearing a face covering, a business may instead ask that individual to put one on, bearing in mind that some people are exempt.

If an individual is acting anti-socially or against the rules, staff will be able to ask them to leave, or call the police if necessary.’ Enforcement ‘is a matter for the police, who can take measures if people do not comply with this law without a valid exemption.’

11/09/20

Limits on the number of people you can see socially are changing. From Monday 14th September, when meeting friends and family you do not live with, you must not meet in a group of more than 6, indoors or outdoors.

From 14 September - when the new rules apply - it will be against the law to meet people you do not live with in a group larger than 6 (unless you are meeting as a household or support bubble).

There will be exceptions where groups can be larger than 6 people, including:

  • Where everyone lives together or is in the same support bubble, or to continue existing arrangements where children do not live in the same household as both their parents

It is critical that everybody observes the following key behaviours:

  • HANDS - Wash your hands regularly and for 20 seconds.

  • FACE - The general public must wear face masks in enclosed public spaces. This includes our reception areas and facilities buildings (laundry, washrooms, toilets) as well as the Lakeside Bar Bistro at Pearl Lake., and where you will come into contact with people you do not normally meet. 

  • SPACE - Stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings or increasing ventilation indoors).

From 18 September, it will be mandatory for hospitality and tourism and leisure sectors to collect NHS Test and Trace data, and to ask customers to provide these details. Businesses will be required to retain these details for 21 days.

In the hospitality sector, pubs, bars and restaurants will be required to refuse entry or service to customers who refuse to provide NHS Test and Trace data.

Please register your details here:

visiting@arrowbank.co.uk                        
visiting@pearllake.co.uk                        
visit@rockbridgepark.co.uk

To reiterate, in England and Wales, you must wear a face covering in our indoor settings.

Thank you in advance for your cooperation.


Update:

4th August 2020

New Government guidance for England will come into force on 8th August 2020.

The general public must wear face masks in enclosed public spaces. This includes our reception areas and facilities buildings (laundry, washrooms, toilets) at Arrow Bank and Pearl Lake as well as the Lakeside Bar Bistro at Pearl Lake.

We ask that you respect these guidelines and the team members.

Thank you.


We are Good To Go!

We have received our certificates confirming we are ‘Good to Go’. This is a government initiative through the National Tourist Board and supported by the BH&HPA.

This is confirmed for Arrow Bank and Pearl Lake , both in England, and Rockbridge Park in Wales.

Good to Go badge'Good to go' Wales badge

29th June 2020

Test & Trace

#Where life feels safe

If you are coming to stay with us at Discover Parks from 4th July please remember to register for ‘Test & Trace’

Please use the correct email address for the park you are staying on:    

visiting@arrowbank.co.uk                        
visiting@pearllake.co.uk                        
visit@rockbridgepark.co.uk


24th June 2020

Safety Measures

#Where life feels safe

In order to make sure you feel safe, comfortable and confident to return, we thought it might be helpful to tell you that Discover Parks ‘Is Good to Go’ and that our parks are safe and fully prepared for opening.

Our Team have completed specific park risk assessments and from this we have created our ‘Where Life Feels Safe’ safety measures:

OWNERS

  • Enhanced hygiene and cleaning procedures across the parks.

  • The reception team is there for you should you require assistance; however, please call or email in the first instance should you need help.

  • We kindly ask for all invoices to be paid by BACS or telephone or by using contactless services.

  • Perspex screens have now been put in reception areas together with a new one-way system.

  • The team have received safety awareness training but will still have that smiley, friendly welcome.

  • Daily park safety checks have been introduced along with communication updates for our team.

  • Hand sanitiser stations are placed at reception, the laundry room, bin bays and toilet block facilities.

  • Laundry facilities are restricted, with signage provided to help observe social distancing rules. We kindly ask you to be patient whilst these restrictions are in place. Wash facilities should be for use by touring and camping guests only.

  • The bin bay areas at Pearl Lake have been moved to behind the Lakeside.

  • The maintenance team will only attend emergency call outs. The term 'emergency' applies to issues with gas, electric, water, drainage or anything that represents a risk to a persons' health and safety.

  • The play area at Pearl Lake will be closed until further notice.

  • Our Lakeside bar plans to be open from the 9th July serving drinks for consumption in outside areas such as our marquee and patio area.

  • Please respect the local community and keep trips off the park to a minimum.

GUESTS (Touring & Self- Catering)

  • Enhanced hygiene and cleaning procedures across the parks.

  • The reception team is there for you should you require assistance; however, please call or email in the first instance should you need help.

  • We kindly ask that all payments are made prior to arrival by BACS or telephone, and only use contactless services once on Park.

  • Perspex screens have now been put in reception areas together with a new one-way system.

  • The team have received safety awareness training but will still have that smiley, friendly welcome.

  • Daily park safety checks have been introduced along with communication updates for our team.

  • Hand sanitiser stations are placed at reception, the laundry room, bin bay and toilet block facilities.

  • The toilet block and laundry facilities are restricted, with signage provided to help guests observe social distancing rules. We kindly ask you to be patient whilst these restrictions are in place. Where you have your own facilities, preferably use these instead.

  • Upon arrival we kindly ask that guests collect keys and/or information packs from the Arrivals Board located outside reception.

  • Self-catering guests upon departure please leave all windows open in the property.

  • The play area at Pearl Lake will be closed until further notice.

  • Our Lakeside bar plans to be open from the 9th July serving drinks for consumption in outside areas such as our marquee and patio area.

  • Please respect the local community and keep trips off the park to a minimum.

We kindly ask that all owners and guests, follow the Government guidance on social distancing, and washing / sanitising hands regularly.

If you have COVID-19 or have symptoms or been in contact with anyone with COVID-19 or with symptoms in the last 14 days please do not come to the parks.

Take note that should you, or anyone in your party, begin to exhibit symptoms of COVID-19 during your stay, you will have to leave the park immediately.

Our ‘Where Life Feels Safe’ measures have been created to reflect Discover Parks commitment to the safety and well-being of our staff, you the owners and our guests.

We hope you have a lovely time with us, thank you for your help and support


28th May 2020

Hello All

We hope you’re all continuing to keep well.

All is well here and the work is continuing, as well as the routine maintenance, we’ve also kept a few projects going too, hopefully you’ll see a few differences when you return. It’s been very up-lifting to see some of you down using the golf and fishing. It’s really lifted our spirits in these difficult days. Thank you to all who’ve written with your support or messages. It’s hard to describe how much a few small words have helped. It looks like we’re on track for re-opening on 4th July (subject to all the usual Government caveats). We have been campaigning hard to persuade Government to re-open Caravan Parks for Owners earlier as we truly believe there’s nowhere safer to holiday. Glenn’s been on the news again, here’s a clip;

 

Glenn on ITV News

 

We should also be able to open the Holiday Homes for Sale and welcome visitors to come and look around from 1st June – if you know of anyone thinking of getting a Holiday Home please direct them to us! This also means that you can come to see what is for sale, although you still can’t visit your Holiday Home – crazy we know, but not of our making.

 

When you return there will be some changes to procedures and protocols around the Park, all of which you’d expect. In the meantime we will re-connect everyone’s Holiday Home that hasn’t already been done. If you have booked a Boiler service or wash wax we will carry those out in June so you’re all ready to go. If you’d like to book either and avoid a last minute rush, please contact liam@discoverparks.co.uk as soon as possible.

 

We will write again to confirm the opening date, new procedures and our plan for fees as soon as we have a confirmed re-opening date. Fingers crossed we’ll be seeing you all soon.

Kind regards

 

Glenn and Hannah


24th March 2020

Hello All,

Another day, another update, and unfortunately not good news for all of us.

You will have all seen the Prime Ministers’ statement last night. As always, we must follow Government’s advice, as attached.

As we announced yesterday, it is with great sadness our self-catering accommodation and touring pitches are closed until 30th June, as we contribute towards the fight against this dreadful virus.  Please can you contact us by e-mail with your questions where possible as we have very limited access to phones, as we try to work from home.  Please be patient as we deal with the amount of queries and questions.  

 

In additionHoliday Home owners should now leave park and be in their own homes.  However, Government have said ‘where people live permanently in caravan parks or are staying in caravan parks as interim abodes where their primary residence is not available, they may continue to do so’.  Therefore, if there is any reason why you cannot leave, you need to email us now,  this could include, for example, where your main home has been flooded or where there are in extremis medical reasons (for example someone at home has Covid 19 or is at risk).   We have to maintain a register of these cases and request you  e-mail us at info@discoverparks.co.uk or write to us with your individual circumstances.  Thank you for your cooperation on this.

 

Above all, we all need to stay safe.  We have seen great support over the years from our local communities, we must do the right thing by them.  

 

We look forward to welcoming you back when we can,

 

Best wishes,

 

Glenn, Hannah and the Discover Parks Team


Government Advice Issued 23.03.20

NEW RULES ON STAYING AT HOME AND AWAY FROM OTHERS

The single most important action we can all take, in fighting coronavirus, is to stay at home in order to
protect the NHS and save lives.
When we reduce our day-to-day contact with other people, we will reduce the spread of the infection. That
is why the government is now (23 March 2020) introducing three new measures.

  1. Requiring people to stay at home, except for very limited purposes

  2. Closing non-essential shops and community spaces

  3. Stopping all gatherings of more than two people in public

Every citizen must comply with these new measures. The relevant authorities, including the police, will be
given the powers to enforce them – including through fines and dispersing gatherings.
These measures are effective immediately. The Government will look again at these measures in three
weeks, and relax them if the evidence shows this is possible.


1. STAYING AT HOME
You should only leave the house for one of four reasons.

  • Shopping for basic necessities , for example food and medicine, which must be as infrequent as possible.

  • One form of exercise a day, for example a run, walk, or cycle - alone or with members of your household.

  • Any medical need , or to provide care or to help a vulnerable person.

  • Travelling to and from work , but only where this absolutely cannot be done from home.

These four reasons are exceptions - even when doing these activities, you should be minimising time spent
outside of the home and ensuring you are 2 metres apart from anyone outside of your household.


These measures must be followed by everyone. Separate advice is available for individuals or households
who are isolating , and for the most vulnerable who need to be shielded.


If you work in a critical sector outlined in this guidance , or your child has been identified as vulnerable, you
can continue to take your children to school. Where parents do not live in the same household, children
under 18 can be moved between their parents’ homes


2. CLOSING NON-ESSENTIAL SHOPS AND PUBLIC SPACES
Last week, the Government ordered certain businesses - including pubs, cinemas and theatres - to close.
The Government is now extending this requirement to a further set of businesses and other venues,
including:

  • all non-essential retail stores - this will include clothing and electronics stores; hair, beauty and nail salons; and outdoor and indoor markets, excluding food markets.

  • libraries, community centres, and youth centres .

  • indoor and outdoor leisure facilities such as bowling alleys, arcades and soft play facilities.

  • communal places within parks , such as playgrounds, sports courts and outdoor gyms.

  • places of worship, except for funerals attended by immediate families.

  • hotels, hostels, bed and breakfasts, campsites, caravan parks, and boarding houses for commercial/leisure use (excluding permanent residents and key workers).

More detailed information can be found here , including a full list of those businesses and other venues that
must close. Businesses and other venues not on this list may remain open.


3. STOPPING PUBLIC GATHERINGS
To make sure people are staying at home and apart from each other, the Government is also stopping all
public gatherings of more than two people .
There are only two exceptions to this rule:

  1. where the gathering is of a group of people who live togethe r - this means that a parent can, for example, take their children to the shops if there is no option to leave them at home.

  2. where the gathering is essential for work purposes - but workers should be trying to minimise all meetings and other gatherings in the workplace.

In addition, the Government is stopping social events, including weddings, baptisms and other religious
ceremonies. This will exclude funerals, which can be attended by immediate family.


DELIVERING THESE NEW MEASURES
These measures will reduce our day to day contact with other people. They are a vital part of our efforts to
reduce the rate of transmission of coronavirus.
Every citizen is instructed to comply with these new measures.
The Government will therefore be ensuring the police and other relevant authorities have the powers to
enforce them, including through fines and dispersing gatherings where people do not comply.
They will initially last for the three weeks from 23 March, at which point the Government will look at them
again and relax them if the evidence shows this is possible.

 


23rd March 2020

Hello All, 

These are unprecedented times. We all have a responsibility to consider not just ourselves but also the people of our country, the local community and on this park.  

 

Government advice is as follows:

Essential travel does not include visits to second homes, camp sites, caravan parks or similar, whether for isolation purposes or holidays. People should remain in their primary residence. Not taking these steps puts additional pressure on communities and services that are already at risk.

 

Please be sensitive towards the views and needs of the local community and the NHS.  Over the last 48 hours, there has been an increasing and understandable concern in local communities towards the owners of second homes and caravans, as well as holiday visitors. The government’s clear guidance is that there must be no unnecessary or non-essential travel.

We are therefore having to make decisions and take actions which were unimaginable a few weeks ago, indeed even a few days ago. We ask that you please always follow the Government advice.

 

Our plans from today, 23rd March 2020, are:

  • To close all of our self-catering accommodation once current guests have vacated, until 30th June. 

  • To close our touring and camping overnight stays until 30th June.

  • To close our laundry, shower buildings and play areas on the park. 

  • To close our reception doors, we will still be here to answer your calls and e-mails and smiling through the window to you ... If you need to communicate with the team please ring or message us.

For those currently on Park

  • Deliveries will not be accepted at reception.  You need to make arrangements to meet deliveries or to direct them to your Holiday home.

We are following the Government’s guidance to protect you and the wider society, please do the same.  We ask you to respect the guidance on social distancing – keep two metres away from others, at all times.

 

Many thanks for your understanding at this time. If you have any questions please message us directly.  Stay safe.

 

Kind regards,

 

Glenn, Hannah and the Discover Parks Team

 


 

17th March 2020

 

Hello All, 

We’ve all been listening carefully to the government’s announcements. We are currently caught between two things. We want to do our part in helping to stop the spread of Coronavirus but we also want to continue to provide a place to escape to through the eye of the storm.

We’ve taken the decision to keep the parks open, to continue to welcome those of you in need of time away but to close the Lakeside restaurant and bar at Pearl Lake. We’re obviously following developments on an hourly basis and will follow Government advice at all times.

We also wanted to update you on the steps we are taking to ensure that our customers and staff stay safe.

  • Like you, we are washing our hands frequently, along the established process. 
  • We are keeping a close eye on all our team members to make sure they are fit and healthy and are following government guidelines regarding staff sickness.
  • Additional steps are also being taken to sanitise, i.e. door handles and hard surfaces, both in reception and facilities buildings.

For the foreseeable future reception will be open during our normal hours but please reduce your interaction where you can by phoning or emailing us. Non-urgent jobs in Holiday Homes will be carried out only when Guests are not in occupation. Also please ensure that any deliveries, including online food shopping, are delivered directly to your holiday home.

 

The good news is that we hope to re-open the Golf Course soon (weather permitting) but please keep your social distance from other Guests when golfing and walking around the park.
 
If you are self-isolating because of symptoms, or if you have been in contact with anyone with the virus please stay at home, otherwise what a lovely environment our Parks are in which to minimise social contact!

If you have any ideas how we can help and support each other please let us know.
 
So, let’s all stay safe. Until then, best wishes to you all in difficult times,
 
Glenn, Hannah and the Discover Parks team